When the office printer's type began to grow faint, the office manager called a local repair shop where a friendly service agent told him that the printer probably only needed a thorough cleaning. Because the store charged $50 for such cleanings, he said, the manager might try reading the printer's manual and doing the job himself.
Pleasantly surprised by the man's candor, the office manager asked, "Does your boss know that you discourage business!?"
"Actually it's my boss's idea," the employee replied. "We usually make more money on repairs if we let people try to fix things themselves first."